FAQ

You can find answers to commonly asked questions about InBody products and technology,
body composition, and testing procedures below.

InBody Professional Units FAQ​

General

The standard warranty policy is 1 year from the purchase date for all InBody products. An extended warranty is available at the time of purchase, and you may be eligible to purchase an extended warranty if the product was purchased within a year. The warranty does not cover any physical and/or cosmetic damage, which includes any type of water damage. Other fees will apply for additional services such as loaner units and expedited shipping.

We only service on-site based on our business development manager’s location. All other areas must have the unit shipped to our location for repair. Some exceptions may apply and will be dealt with on a case by case basis.

Please refer to your contract. If you take your InBody outside of Canada, InBodyCanada is no longer obligated to service your unit and the warranty will become void.

Each InBody purchase comes with the InBody Body Composition Analyzer, a box of 500 results sheets, wipes a compatible printer, a USB cable, a user’s manual, a results interpretation booklet, and a quick set-up and installation guide and training material.

All InBody models accurately measure weight and body composition. Other outputs and technical specifications differ by model. These differences are highlighted on the compare products page.

  • InBody 270: 32 lbs
  • InBody 570: 52 lbs
  • InBody 770: 82 lbs

Yes. The InBody 270, 570 and 770 are non-prescriptive, over-the-counter medical-grade devices and can be purchased by any individual or organization.

InBodyCanada only sells and services new InBody units. We do not rent units however demos may be arranged under certain conditions. Please contact your business development manager for more information.

Some wipes contain chemicals that can deteriorate the electrodes. We recommend Purell wipes to ensure the longevity of your InBody unit.

InBody results sheets are designed specifically for your InBody unit and provide a professional presentation to your clients/members while conserving ink. You can include your logo while printing on the InBody result sheet. We do not recommend using your own paper to print client/member results.

Body composition measurements on the InBody products are used in a variety of organizations and facilities, including:

  • Colleges and universities
  • Hospitals, research institutions
  • Professional and non-professional sports organizations
  • Assisted and independent living communities
  • Corporate wellness programs and providers
  • Primary care physicians
  • Weight loss programs and facilities
  • Bariatricians
  • Public and private school systems
  • Government agencies
  • Public and private recreational facilities
  • Medical spas
  • Anti-aging facilities
  • Fitness centres
  • Gyms and health clubs
  • Human performance labs
  • Home health

Read how real-life doctors and fitness professionals are using InBody in Case Studies with InBody Customers.

Weight and body water changes can occur with the introduction of meals and fluids, or with a change in the environment. Circulation of body water may also cause changes in water distribution throughout the day. It is recommended that repeat tests be performed under the same testing conditions, in the same environment, and at the same time of day as the initial test.

The volume of a cylinder, in this case the body, changes when the height of the cylinder changes. BIA devices consider the body as a cylinder and the volume of body water is calculated with the height and impedance of the body.

Other methods of measuring body composition include DEXA, hydrostatic weighing, air displacement, and anthropometric calipers.

Historically, BIA technology, devices, and results have been met with some degree of skepticism. However, InBody technology addresses these concerns with its technological features and provides great precision and accuracy for total body and regional measurements.

To learn more, read here.

The InBody Score is based on a formula that compares weight, muscle mass, and body fat mass. A person with a high body fat percentage would have a lower score than a person with a lower body fat percentage. Lowering body fat mass would increase the InBody Score.

InBody Unit Maintenance

InBody recommends regularly scheduled maintenance of your Body Composition Analyzer every 12-24 months, depending on the frequency of use, to maintain optimal testing performance.

We recommend scheduling maintenance service if:

  1. It has been over 24 months since your purchase
  2. Your InBody undergoes high daily usage
  3. Your InBody has been unused for over 4 months
  4. Your InBody is frequently moved to different locations
  5. Your InBody is experiencing weight measurement fluctuations.

 

The InBody Maintenance Service* includes:

  1. A complete 35 point inspection that tests for:
  • Board Functionality
  • Cable Functionality
  • Electrode Functionality
  1. A complete calibration service that includes:
  • Program Update
  • Hardware Modification (if available) Fine Tune Calibration
  • Weight Calibration
  1. Thorough exterior and interior cleaning

 

InBody provides a complimentary 60-Day limited warranty** after the completion of the maintenance service. Service price includes shipping, box/padding, and labor. If you would like to schedule servicing or have additional questions, please contact our Product Support team at cs@inbodycanada.ca.

 

*This offer is applicable only for the InBody Body Composition Analyzer device. Other products sold by InBody such as printers and other devices do not apply. To see if your device qualifies, please contact cs@inbodycanada.ca.

 

**Warranty is only applicable for testing and/or measurement-related issues. Boards, LCD, and other functional parts are not covered under this limited 60-day warranty. In the event an issue has been discovered during the maintenance inspection, the customer will be responsible for all parts and labor used to correct the matter. For more details, please contact cs@inbodycanada.ca.

 

Simply contact our Product Support team at cs@inbodycanada.ca or visit our support centre.

Wear disposable gloves and use 70% (or above) Isopropyl Alcohol Wipes to disinfect the InBody while paying special attention to the hand electrodes, footplate, screen, and any other part of the device that is frequently touched.  

To prevent damage to the device:

  • Do not spray or pour liquids directly on your InBody device.
  • Do not immerse any part of the InBody device in liquid.
  • Do not use cleaning agents composed of quaternary ammonium components such as benzalkonium/benzylalkonium chloride, which may cause discoloration and corrosion.

View additional safety and sanitation tips here.

Yes. It is recommended to keep the original box and padding for repacking and shipping purposes. In the event that your unit needs to be repaired and you do not have a box with padding, you may need to purchase one. Contact us at cs@inbodycanada.ca for more details.

InBody devices do not have a defined life expectancy. As long as you take good care of the device, you can continue to use your InBody device for many years. There are functioning InBody units greater than 10 years old.

InBody Technology

Impedance is the frequency-dependent opposition of a conductor to the flow of an alternating electric current. Impedance is composed of two main properties, resistance and reactance.

 

InBody provides segmental impedance values at varying frequencies to allow for accurate analysis of the human body. Since reactance is the interrupting force of alternating current flow, it increases in proportion to the integrity of cell membrane. Therefore, reactance and phase angle decrease when the number of cells is low or the cell membrane is more permeable or unhealthy.

 

The more water there is, the lower the impedance.

InBody devices use direct segmental measurement bioelectrical impedance analysis (DSM-BIA) to precisely measure body composition by sending multiple electrical currents through the body, resulting in up to six different impedance readings for the trunk and each of the four limbs.

The innovative in-depth analysis of the InBody Test yields accurate results for body composition outputs, such as body fat mass, skeletal muscle mass, (segmental) lean body mass, and percent body fat.

Learn more about InBody technology here.

Body water volume is closely related to fat free body mass. When fat free mass is subtracted from total weight, body fat mass remains.

Adhesive tape electrodes are usually placed on the wrist and a fingertip. Voltage line and current flow line always overlap from a certain point, and that point is where measurement begins. However, it is almost impossible to place adhesive electrodes in the exact same place every time, thus the measurement starting points can differ. Rather than adhesive tape electrodes, InBody devices use tactile electrodes. Voltage line and current flow line overlap at the same point and allow for a secure and reproducible measurement starting point for each individual.

Using multiple frequencies improves accuracy and precision. At a single, low frequency, it is difficult for electrical currents to penetrate the cellular membrane and assess intracellular water. As frequencies get higher, the electrical current is more capable of penetrating the cellular membrane and accurately measuring intracellular water.

  • The use of multiple frequencies to accurately measure intracellular and extracellular water
  • 8-point tactile electrode system with thumb electrodes providing a direct and reproducible measurement
  • Segmental impedance measurements to include accurate lean body mass measurements of the trunk
  • No empirical estimations required.

InBody technology IS different than that used in other BIA devices. InBody technology relies on direct measurement and can measure the body in a segmental fashion; is capable of accurately measuring impedance in the trunk region; uses multiple frequencies and does not need to use empirical estimations in calculating values; and evaluates a wide range of body types, from extremely obese, to elderly, to athletic.

InBody Testing

The InBody Tissue increases electrical conductivity where the hand and feet electrodes make contact with the skin. Without the tissues, it could be difficult for the electrical currents to flow through thick calluses or hard skin on the hands or bottom of the feet.

People with artificial electrical implants such as a defibrillator or pacemaker are not recommended to take an InBody Test. The electrical currents of the InBody may disrupt the functionality of life-sustaining implants.

 

Women who are on their menstrual cycle or are pregnant are not recommended to test as they may not obtain accurate results due to subtle changes in their hydration and body water levels.

Unfortunately, the InBody’s electrical currents are unable to flow through prosthetic limbs. The electrodes must come into contact with the body at all eight contact points: thumbs, palms, soles, and heels.

The InBody S10 allows those with amputated limbs to test with the adhesive electrodes. However, the data for the amputated limbs will not be accurate, so results should be analyzed by a medical professional for accurate health consultations.

Changes in body composition reflect body status, which may be affected by factors such as disease, nutrition, hydration, and medication. Accessories such as jewelry may interfere with the electrical conductivity. Improper posture will also affect test results.

 

It is recommended to maintain the same testing conditions from test to test to produce high data reproducibility and comparability.

For the average population, the electrical currents sent through the body during InBody Tests are too low to feel. However, there is a small possibility that individuals with tactile sensitivity may feel a slight sensation.

The InBody requires you to stand upright because an upright position resembles the natural state of the human body.

Yes. InBody devices are quick, convenient, and easy to use.

Each InBody model has an intuitive LCD screen for data entry and prints a result sheet automatically after each test. Each InBody comes standard with a quick set-up and installation guide, a user manual, a results interpretation poster, and a results interpretation booklet.

Because the bottom of your feet must be in direct contact with the electrodes, clothing items such as shoes, socks, stockings or leggings must be removed for accurate results.

 

Watch the Precautionary Steps video to see all the steps to take to ensure accurate InBody Tests.

The InBody Test lasts between 15 seconds and 120 seconds, depending on the model being used.

 

InBody 270: 15 seconds

InBody 570: 45 seconds

InBody 770: 60 seconds

InBody S10: 90 seconds (Medical Mode), 120 seconds (Research Mode)

The frequency of measurement is fully dependent on each facility and program. InBody recommends testing every 2-4 weeks.

InBody Consumer Products FAQ

InBody H20N

The H20N is a consumer product and not designed to test a large number of people.

Make sure that you have your InBody App connected, and that you’ve started a new measurement. To start a new measurement, click the red plus circle on the bottom left of the app under the ‘results’ tab.

Place your feet on the four points of contact on the H20N. Then grip the handle and hold your arms out straight while the measurements are being taken. Make sure you’re not wearing socks or shoes!

The circular knob in the center of the unit can be used to set your height. To increase, turn it clockwise, to decrease, turn it counter clockwise. Note that the units utilize the metric system.

Once you have downloaded the InBody App, select ‘devices’ and your H20N should appear. Make sure your Bluetooth is activated, and your Smart Weight Analyzer is turned ON. To start the test, simply step on the H20N.

The H20N should be placed on a hard, flat surface.

Test in the morning, if possible. Test after going to the bathroom. Test prior to working out. Test prior to taking a shower, bath or using a sauna. Do not eat immediately before testing.

Using the InBody App, select the icon with the human figure in the bottom left corner. In this section you will see the ‘results’ and ‘history’ sections where you can view your tests.

The H20N provides several values to measure your body composition, including Weight, Muscle Mass, Body Mass Index (BMI), and Body Fat Percentage.

Weight: The total mass of the human body.

 

Muscle Mass: Skeletal muscle represents the majority of muscle tissue and powers movement of the skeleton. Skeletal muscle is innervated by the somatic nervous system and is subject to voluntary control. This is the muscle that is influenced the most by physical activity.

 

Body Mass Index: A weight-to-height ratio, calculated by dividing one’s weight by the square of one’s height and used as an general indicator of over/underweight within standard populations.

 

Body Fat Percentage: The total mass of fat divided by total body mass. Your body fat includes essential body fat and storage body fat. While two individuals can have the same weight, their percentage of fat and muscle can vary significantly. The healthy range of fat for men is generally 10-20%, while the healthy range for women is 18-28%. Healthy body fat ranges for children under 18 vary depending on their gender and height.

The H20N should not be used if you have a pacemaker.

InBody PUSH Stadiometer

A stadiometer is a device used to measure height.

The PUSH simplifies the measurement process, and is a much more modern approach than traditional height measurement methods.

The PUSH utilizes an ultrasonic sensor for accurate measurement. With its sleek design, measurements can be easily taken with one hand. The data is synced with your phone app and height measurements can be tracked relative to CDC standardized growth charts.

The PUSH stadiometer tells provides accurate height of the person being measured, as well as the humidity and temperature of the room.

Please contact the InBodyCanada Product Support Team at CS@inbodycanada.ca if you have problems with your stadiometer.

Didn't find what you are looking for?

Email info@inbodycanada.ca or call (613) 297-3777

Interested in purchasing one of the InBody units? Request Pricing or Book a Consultation